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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D.J. Skimson

March 14, 2025

5  out of  5
rating by D.J. Skimson
"Nice staff,and easy to work with. Very reasonable rates."
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Lifted-_-Soul

March 12, 2025

5  out of  5
rating by Lifted-_-Soul
"George and Austin from the office really helped me out today with paying my bill online and figuring out my pay history questions very nice people these gentlemen do their job well."
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Olivia (Liv)

March 11, 2025

5  out of  5
rating by Olivia (Liv)
"Ashley was extremely helpful with getting the issue I had figured out!"
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Christopher Morton

March 10, 2025

5  out of  5
rating by Christopher Morton
"Ashley is the agent I have been working with for all my insurance needs. She very kind and gives good explanations about all the policies that are offered. She has great knowledge about her job. I would recommend her services to any potential customer. Thank you for all your help with my insurance needs."
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Karen B

March 6, 2025

5  out of  5
rating by Karen B
"We've been clients of State Farm on Columbus since the mid 80s. We're very happy with the outstanding service for insuring our vehicles, home, and camper. Austin always greets us with a smile and hello when we come to the office--everyone is helpful and friendly! Phone calls are always returned, questions always answered promptly. Driving from the West Side to East Side of Bay City is worth it for us."
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Nicholas Apolzan

March 6, 2025

5  out of  5
rating by Nicholas Apolzan
"We have homeowners insurance through State Farm Austin has been a big help and very professional we've been with Lori Harrisons office for quite some time now I think from four to five years and I wouldn't go any other place but to them I'm very pleased with the service that they provided and just want to say thank you"
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Nichelle Joi

March 4, 2025

5  out of  5
rating by Nichelle Joi
"Tiffany & Austin are alwaysvery friendly, knowledgeable & professional. Both agents make any insurance process smooth & easy. I would recommend State Farm to my family and friends."
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Kevin Griffin

February 27, 2025

5  out of  5
rating by Kevin Griffin
"Ashley was the agent I was working with. She was amazing and very knowledgeable about all the products and services. Definitely recommend working with her!"
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Melissa Martinez

February 26, 2025

5  out of  5
rating by Melissa Martinez
"I highly recommend, state farm is great but George at Lori's Columbus office was awesome. He was friendly, informative and efficient. Very satisfied with my experience"
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Cliff Springer

February 7, 2024

5  out of  5
rating by Cliff Springer
"Austin is my agent and he's really on top of keeping track of his cases. Great place and close so I like that there's a person you can talk to face to face."
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Marlie Guerra-Schultz

February 4, 2023

5  out of  5
rating by Marlie Guerra-Schultz
"They work with you not against you."
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Greg Boileau

January 12, 2023

4  out of  5
rating by Greg Boileau
"After signing up I stopped receiving human interaction from the firm, but my main issue is they have mishandled my policies and billing since my first payment. I said I would change my review if I receive the same care that was provided when I got a quote, and they did help me again."
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Kristi Smith

July 8, 2022

5  out of  5
rating by Kristi Smith
"Mason was awesome & extremely helpful Very informative & friendly"
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Jaimie Estep

April 12, 2022

5  out of  5
rating by Jaimie Estep
"Awesome she got me what I wanted plus"
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Aaron Fultz

October 7, 2021

1  out of  5
rating by Aaron Fultz
"Constantly calling and leaving voicemail, sometimes 2-3 times a day, I don't answer but they still insist on contacting me about lowering my rates, very unprofessional to continuously badger people"
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tommy brannon

July 10, 2021

5  out of  5
rating by tommy brannon
"Awsome insurance company great friendly ppl"
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Makayla Schwartz

June 29, 2021

5  out of  5
rating by Makayla Schwartz
"Tyler Harlan has good customer service and loved having him help me out! Very good guy to work with everyone should go to him!"
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Aria Rose

June 29, 2021

5  out of  5
rating by Aria Rose
"Not sure what I'd do without State Farm! Second car insurance I've had and I don't think I'll ever leave. I go through Tyler Harlen and he's helped me get the best insurance with my price range and anytime I have a question I always get an answer quickly. 10/10 would recommend."
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Erin Sweet

June 29, 2021

5  out of  5
rating by Erin Sweet
"Tyler has been really great to work with. Very good communication and in a timely manner!"
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Amanda Commire

June 29, 2021

5  out of  5
rating by Amanda Commire
"Tyler Harlen has been very helpful and always gets right back to me with any questions that I have.I highly recommend him!Great coverage and the best prices!"
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Justin Cain

June 29, 2021

5  out of  5
rating by Justin Cain
"Got a new car a few months ago and the dealer called someone that said they would run my info and give me the “best deal” of all the insurance agencies. They quoted me at something ridiculous like 3000 down and 500 a month. Called and spoke to Tyler and he was able to get me insured for less than 10% of what the person I spoke on the phone with offered. It was quick and easy and they have been very helpful in the months since. I would recommend them to anyone."
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lexi jorden

June 29, 2021

5  out of  5
rating by lexi jorden
"Tyler Harlan is a great person to work with when your in need of car insurance good deals & he is someone you can depend on for anything ! State farm is an amazing car insurance to go through and if you don’t have insurance or you’re looking to switch insurances that’s the one to go to !"
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Mike Molnar

June 29, 2021

5  out of  5
rating by Mike Molnar
"I have had a lot of teouble with insurance companies. Tyler helped me out so much by straightening it all out and saving me a lot of money. His customer service skills are above and beyond and I would recommend asking for Tyler if you need good cheap insurance."
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Trina Herington

June 29, 2021

5  out of  5
rating by Trina Herington
"The agent I spoke with was Tyler he is amazing very caring and just down to earth he's one of the best insurance agents I've ever dealt with"
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Patricia Bojorquez

April 28, 2021

5  out of  5
rating by Patricia Bojorquez
"Mason gave us Great efficient service. Excellent customer service. Saved me hundreds$$ with even better policy coverage. Recommend State Farm. Thank you so much"